Google!

Sheesh, after over a dozen years of trying to decipher Google’s highly secret rubric for search, I think we’ve gotten darn good at it. We’ve catapulted brands to the top of the search heap and seen them maintain that position sometimes for YEARS after we finished our search engine optimization work for them.

Westchester PartnersSo we are totally stumped that one of our newest client sites is on page 12 – for their own brand name! Normally, that’s an easy first page ranking (and please don’t let some snake oil SEO person tell you that you need to buy an ad for your company name on Google… it’s a given … normally).

But not so for our friends at Westchester Partners. You see, just before we launched their new site, their hosting company informed our client that their servers had been hacked. By the time we received the notice, the company had cleaned up our client’s former site and seemed to have it well under control.

So we launched the next day. That was a mistake.

Turns out, the Google bots had gone through the site WHILE it was under attack so for several days following the new site launch, the Google description contained what was clearly spam. It eventually cleaned up but not a fun way to launch a site.

And now, our client’s site is STILL being punished by Google and is on like page 12 for “Westchester Partners”. So yes, this posting is an attempt to get Google to re-rank that site and recognize that it is indeed a legitimate site (and if you need PeopleSoft consulting expertise or management consulting assistance – there’s no one better than Westchester Partners). Tell my friend, Don, I sent ya’!

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Whose Logo Is It Anyway?

Whose Logo Is It Anyway?A client recently asked us about our logo design philosophy, which I thought was a very interesting and perceptive question (reflects the questioner well).

To us, logo design is much like the rest of what we do. It’s centered around our belief that we are designing work for our clients’ use. That seems obvious but I can honestly tell clients that it is a revolutionary concept for many ad agencies.

Having been head of marketing for several Silicon Valley companies, and working in governmental and NGOs both here and in Canada, I can tell you that I have definitely worked with some beautiful but practically unusable logos/other design elements created by some often high-end and pricey ad agencies. (And I won’t rant about my frustration with that here – I’ll save the corporate color chosen from a carpet swatch story for another post ….) So I’d say that practicality of application is a primary focus for us.

Of course, we also want to address the “form” piece. We want it to be eye-catching and memorable. We want it to convey the message we are trying to project to the target audience. And we want it to differentiate the organization from the competition, to visually rise above the sea of logos competing for audience attention.

But when the design process is over and everyone is done oohing and aahing over the new logo, we want it to be useable in a WIDE variety of formats. That means an exacting level of analysis of the “function” of the logo.

We look at everything from the 16×16 favicon at the top of this screen to 10×20 banners and posters. From pens to posterboards. From online to overhead advertising. This requires a great deal more thought that occurs after the creative process is complete.

When using a logo online, for example, much more texturing/layering can occur, but recreating that on paper is typically a very expensive proposition. There are ways around this, of course. Apple, for example, has a textured logo online (or on your phone) but has chosen a simple reverse out (plain black or white) when recreating it in print. Heaven knows they could afford a textured treatment in print but it’s part of their design philosophy to simplify it in print.

Each logo concept must therefore be envisioned through the lens of how it will appear online, in print, from very large to very small, and all the possibilities in between.

And then there’s the issue of traditional vs. modern logo deconstruction. Traditional logo usage mandated that the elements must never be separated (the icon, if you use one, from the name/font). They must always remain together with lots of breathing room (see previous post on logo guidelines).

More modern usage seems to have blown that to bits by necessity. How the heck do you fit a logo into a 16×16 pixel size for a favicon, for example? An element must be used or the logo simply won’t be legible. Animating a logo used to be strictly taboo. Now, everything is animated and the most conservative companies dare to add motion to their logos. So thought goes into also how that logo may be deconstructed or changed to fit other necessary environments. Facebook, for example, requires mostly a square or long vertical whereas most traditional logos are long horizontal shapes … many, many analyses go into each logo concept for us.

To summarize, here are the main criteria we use to measure every logo/corporate identity project here at ThinkResults:

  1. Is it eye-catching and memorable?
  2. Does it convey the right message to the right target?
  3. Does it differentiate you from the competition in a positive way?
  4. Is it usable in a wide variety of environments? Very small to very large? Print and online?
  5. Can it be deconstructed in a relatively controlled way, if necessary?

I’m sure there are others. Feel free to add your ideas and suggestions!

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Move over PPT … New Kids on the Block!

Just received this from a colleague who works at SlideRocket:

This is a such a fun and hopeful story I just had to share.  And, I had the opportunity to see it unfold first-hand as I am doing some work at this company (SlideRocket – think PPT on steroids!).

We all know people who have struggled to find work. This young woman got tired of the “send in a résumé and get ignored” drill so she used SlideRocket to create a “Présumé” (presentation résumé ) and Tweeted it to the CEO.  He loved it, invited her in to interview and she started work at the company 2 weeks ago!

Here is the “Présumé”  she sent the CEO: http://portal.sliderocket.com/AIWCI/Iwanttoworkatsliderocket

You seriously need to click that link and watch her présumé — it’s bloody brilliant!

I’ve been watching SlideRocket for a while now (just acquired by VMWare). We are already big fans of Prezi, having seen it do fabulous things for our clients.

Seems to me that we are seeing a definite convergence of video and presentations. Presentations are finally evolving into what they should always have been — visual storytelling. I’m lovin’ the process!

So what’s YOUR presentation strategy?

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How to Make Your Blog Stickier

Great article on how to make your blog stickier — taking notes and adding a “flow” posting here, to round out our usual “stock” pieces. Read on for details ….

Content Strategy: 7 Tips to Make Your Blog Stickier

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Do Politics and Hosting Providers Mix?

Hosting provider discussion = heated and passionate … really? Who knew?

Just recently, our team entered into a vehement discussion of the pros and cons of various hosting providers. I had no idea our tech experts felt so passionate about such a seemingly simple decision. The discussion was spurred by a recent ZDNet posting spied by Harry, our content strategist and web production expert.

So once again, we discussed—at fascinating length—whom should we use as our partner to host our clients’ sites?

Turns out there are many factors to consider when choosing a provider and so far, there is no single provider that offers all these in one package. To summarize the thought process of Harry, Lisa, our tech diva and Dave, our social media and internet marketing guru, I offer them up here for you to guide you in your own decision-making process:

  1. Great performance—This is a given but there are some providers that simply perform terribly with specific applications, including php/mySQL, form-processing and WordPress. In addition, some providers over-subscribe their shared servers, impacting overall server performance.
  2. Competitive pricing—Let’s face it, domain registration and hosting is pretty much a commodity. We need good prices for the basics so we can recommend strongly to our clients.
  3. A comprehensive and feature-rich Control Panel—Providing easy access to functionality most often needed. Our favorite bonus: the one-click installation for frequently used add-on applications such as WordPress.
  4. Exceptional customer service—We are really picky about this one. We require 24/7 access and it has to be to a live person. And one who doesn’t provide first-level support off a script. When we call in, the problem is usually pretty hairy.
  5. Great email options —That work well via browser, dedicated applications, phones and other mobile devices—our clients need an email system that can robustly support their whole team in the office and on the road.
  6. Marketing practices—Unfortunately, one of our preferred providers, for the reasons above, engages in marketing practices that we don’t agree with. But in this case, considerations of performance for our clients and service when we need it outweigh our personal preferences.
  7. Politics—Unfortunately this is also an issue in terms of the personal choices of the owner of our preferred company. But again, for the sake of clients, we choose providers based on #1-5 first.

As Lisa so aptly said, “The person/company who someday has all of this in one place will be very popular.”

So, did we miss anything? What criteria do YOU use?

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Your Logo Is A Prima Donna — and a Cash Cow (Simple Logo Usage Guidelines for Optimizing Your Investment)

Red CarpetYour logo is a like a delicate prima donna — one that delivers every time. If you treat your logo with the respect and care it deserves.

You spent time, money and energy developing this critical corporate asset. From building signs to business cards to websites and tradeshow booths is often the first visual impression people have of your company.

So go ahead, complain about its high maintenance nature. You’ll feel better after venting. Just remember that like any superstar, it’s a high performance asset, and it will deliver tangible value to your business for years in the future.

Here are some basic guidelines to keep your relationship with your logo working smoothly and helping it perform at its peak:

  1. Your logo should have plenty of breathing room. Don’t crowd its “aura” against borders or edges. Logos need space to “do their thing.”
  2. Don’t camouflage your visual asset by putting your logo on a background pattern/image. It should exist on a solid background so it can relax into the space well.
  3. Don’t try to use it as text in sentence or try to recreate the logo font as text. When you want to include a logo in a document, use the official logo files. Logos can be prima donnas and not play well with others. That is the value of a strong logo.
  4. Use the black and white version for placing on dark backgrounds. Again, logos perform best when they can stand out.
  5. Don’t twist or stretch your logo. They can be very delicate creatures.
  6. Don’t use the logo at such a small size that it becomes unrecognizable (never less than 1.25″ in width). Like superstars, they live life best when they can play large.
  7. Use it everywhere you can. It’s highly social when treated well.

Now you know how to treat your superstar logo well. Go forth and prosper!

* Thanks to Kevin Heney, our Art Director, for contributing to this post and keepin’ it real, man!

Posted in Branding, Logo design | Leave a comment

What the heck is a “favicon” and why do I care?

Ah, back to the ol’ days, when all we had to do was design a logo that reflected our brand well, and could fit on the side of a pen, as well as a billboard. Living was easy then ….

Now we need to be sure the logo, or an element of it, can be shrunk to 16×16 pixels (that’s about the head of a pencil btw), to make it as a “favicon”.

A favicon (this is great fodder for your next cocktail party trivia conversation!) is the small icon that appears to the left of the URL in your browser window.

Look up and you’ll see a little red outline of a lightbulb, like this image here:. That’s the favicon for ThinkResults Marketing. An element pulled from our logo. Because when we designed it a mere eight years ago, no one knew what a favicon was, or considered making a logo that would fit such a small space.

It’s funny because traditional branding rules say to never separate the elements of a logo. It’s like pulling a tire off your car thereby ruining the functionality of the complete package – not to mention the look and feel especially if you drive a statement vehicle. And your logo had better be making a statement!

Traditional branding rules, however, were invented long before the age of the internet. So we need to adapt and grow.

TIP: Next time you are having a logo designed, be sure to ask your designer how the favicon will be created so you can be sure your logo works for you in the modern age.

Posted in Branding, Logo design, Website design | Leave a comment

Social Media is Now Imperative for Business

facebookSome of you may have missed the news last week but I think it’s really important and indicates a sea change in online marketing. If you’ve been ignoring social media for your business, it’s more than time to stop.

Last week, Bing announced that it was tightly integrating Facebook, yes Facebook, likes into its search results. That means that if your business has a Facebook page and you have people who like your page, that information will show up on search engine results. Google also uses the data to “influence” the results but the integration is not as direct. Yet. I think it’s only a matter of time.

Some clients refuse to believe that social media is important for business. We think that it’s an imperative, and today is a great day to start your social media presence. This news just further confirms that position.

See more details (and a visual example of before and after the new Bing/Facebook integration):

http://www.seroundtable.com/bing-facebook-likes-13012.html

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Cool Example of a Well-designed Social Media Toolbar

Sometimes, design examples are found in the least expected places. I’m the mother of a teenager, so my holiday shopping takes me to places I wouldn’t normally encounter. Recently I visited the Skullcandy website (www.skullcandy.com) to check out some new headphones my daughter wanted (oh my, are we heading back to the 70s again?!). While I was browsing, I noticed their bottom level navigation because I thought it was particularly slick:

skull

Normally, adding Twitter, Facebook, YouTube, and other icons results in a little rainbow at the bottom of every page on a site. It doesn’t always work super well on a site, depending on its palette. Yes, they can always be customized of course. I just thought this example with the icons in reverse out was particularly well done and in keeping with the Skullcandy brand. The skull is their logo “bug” and the skull by itself is the Skullcandy iPhone app (also a very cool little app and perfect for their brand).

Who knew that Christmas shopping could inspire design ideas? Makes all that shopping justifiable, right? ;->

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AMA’s “Cracking the Code”: Social Media Trends

In our previous entry, we discussed the recent American Marketing Association virtual event, Cracking the Code: Advanced Social Media Strategies. It is more apparent than ever that social media has become essential to any company that wants to remain on the cutting edge of marketing. The event’s presenters delved deep into the issues surrounding the increasing need for an integration of social media into marketing strategy.

All speakers observed that marketing is changing. Response through outbound media (TV, print ads, radio, and direct mail) is becoming more difficult for marketers, and is being replaced by inbound media (blogs, search engines, word of mouth). There has been a huge explosion in the use of online social media, leading to a dramatic shift in power from marketer to consumer. In the field of marketing, we are seeing a move from a monologue to a dialogue, with consumers dictating the relationship and increasing accountability. All of the presenters emphasized that marketers now need to be highly responsive to consumer feedback, and engage in conversations with the consumer.

Companies which can adapt to today’s consumer-driven market will be best poised for both short-term growth and longevity. Brian Solice, author of Engage and Principal of FutureWorks, pointed out that the average social network user spends 1.5 times more dollars than the average Internet user. As more and more detailed consumer information becomes available online through social networking and other media platforms, niche markets can be targeted with greater precision than ever. Harnessing this consumer information results in more leads.

In the world of Web 2.0, the ability to understand and optimize one’s visibility in popular search engines is critical to a company’s social media success. Content is key. More content generates greater consumer interest by affording the consumer more meaningful opportunities to interact with the brand and personalize their experience. In particular, establishing a strong presence in the blogging world, Facebook, Twitter, and LinkedIn will lead to greater success.

One of the biggest advantages of Web 2.0 is that marketing has also become consumer-driven. User-generated content on applications such as Twitter, and user-driven content on websites such as Digg present companies with inexpensive and effective methods to increase their brand’s awareness online. Consumers are becoming more and more influential in how other consumers think. Therefore, it’s become important to make your brand not only interesting, but really interesting to persuade a consumer to not just passively observe, but actively share that information with another consumer.

Dave Evans, the Author and Co-Founder of Digital Voodoo, discussed the importance of using the inundation of information for metrics and analysis. Companies should use this information to measure their ROI by setting targets and objectives, measuring success, and calculating customer satisfaction and involvement. Using tools such as Google Analytics, Radian6, and BlogPulse, companies can effectively quantify consumer’s interactions with them via social media, and use that information to create the most effective integrated marketing program possible.

While many companies are intimidated by the dramatic changes that social media has brought to the world of marketing, social media also presents great advantages and opportunities for companies to communicate with smaller and more individualized target markets, down to the individual. If a company knows how to properly utilize the growing power of social media, an integrated marketing program can be extremely beneficial for its brand and its bottom line.

AMA’s Cracking the Code was a highly informative and thorough dive into the topics surrounding marketing and social media. The lectures are currently available on demand on the American Marketing Association’s website.

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